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What happens when a customer doesn't receive an item
Upvote this question 0 Downvote this question

what happens when a customer state’s they didn’t receive an item yet the
tracking shows it was delivered?

asked about 5 years ago

ProHairandSkinCare
Reputation: 10
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2 Answers
Upvote this answer 3 Downvote this answer

Send them the information (link from the PO) with the tracking information that shows it was delivered. Ask them to check neighbors and their carrier to make sure it did not go to the wrong address….which is the best option for them or you to ask the PO to try and find out where it was delivered.

They can file with the payment processor (paypal) for Item not delivered and request a refund and you will be contacted by Paypal. Present the link that shows item delivered.

Usually if the tracking shows delivery PP will not refund.

But pretty much what happens is determined on how you choose to handle the situation…

answered about 5 years ago

ccmom
Reputation: 12648
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2 Comments

Bumblebeasvariety March 21, 2019

They can also contact their post office and ask them to check what the GPS showed for when the package was delivered.

tomwayne1 March 22, 2019

Or “Porch Pirates” took the package.

Upvote this answer 2 Downvote this answer

sometimes packages will show delivered when it has not physically been delivered. This happened to me recently. The tracking said it was delivered and the customer contacted me and said it wasnt. Then 2 days later it showed up at her door. Sometimes they scan it as delivered to make it look like it arrived on time to save their own butts!

answered about 5 years ago

BowersBestBuy
Reputation: 34
See BowersBestBuy's booth

1 Comment

tomwayne1 March 22, 2019

Or “Porch Pirates” took the package.

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